EXISTING CUSTOMERS

Let’s get you to the right place.

Request help, find the customer portal or organise remote assistance with your technician.

Request support

Email a description of the issue, your business name and the best way to contact you. Please leave passwords out of your message.

We are moving customer ticketing from Zendesk to our TradeOptix MSP account. Use the account and access instructions supplied by ITTechSupport.

Need access, or following up an existing Zendesk ticket? Email support so we can direct you to the right record.

Arrange a session with your technician and read about the transition to Looking Glass, our remote support software in development.

Your technician will provide the approved software and connection instructions.

Need to discuss an urgent issue?

Call 1300 904 546 so we can discuss the impact and next steps. Response times depend on your agreed support arrangement and availability.